At Mertra, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our shipping policies are designed to ensure that your orders reach you quickly, efficiently, and with as little hassle as possible. Here’s a detailed breakdown of our shipping services, timelines, and guidelines.
Free Worldwide Shipping
We are proud to offer free worldwide shipping on all orders. Regardless of where you are located, there are no additional charges for shipping your items. This commitment reflects our dedication to providing accessible and hassle-free service to customers around the globe.
Fast Delivery Times
Our standard shipping timeframe is 12 to 15 business days for most orders. We work closely with reputable shipping carriers to ensure that your purchases are delivered on time.
- Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days after payment confirmation.
- Transit Time: Once shipped, your items will generally arrive within 12-15 business days, depending on your location.
For larger orders or during peak periods, there may be slight delays. In such cases, we will keep you informed every step of the way.
Customs and Country Taxes
While Mertra provides free shipping, it’s important to note that customs duties, import taxes, or other fees are determined by your country’s regulations.
- These charges, if applicable, must be paid by the customer at the time of delivery.
- Customs processing times may vary and can occasionally impact delivery schedules.
We recommend checking with your local customs office for more information about potential charges and regulations specific to your country.
Handling Large Order Volumes
For bulk purchases or large order amounts, there may be additional handling time due to the nature of logistics.
- Our team ensures that bulk orders are packaged securely to prevent damage during transit.
- In case of delays for large orders, we will notify you promptly and provide updates about the shipment status.
Reliable and Efficient Support
If you have any questions or concerns about your shipment, our customer service team is here to help. Whether it’s about tracking your package, addressing delays, or understanding customs fees, feel free to reach out to us.
- Contact Us: Email us at contactmertra@gmail.com for assistance.
- We aim to respond to all inquiries within 24 hours.
Why Choose Mertra Shipping?
- Free Worldwide Delivery: Shop without worrying about additional shipping costs.
- Fast Shipping Times: Receive your orders quickly within 12-15 business days.
- Transparent Policies: Understand potential fees and timelines upfront.
- Exceptional Support: Our team is always available to assist you.
At Mertra, we understand the importance of timely deliveries and clear communication. Whether you’re ordering a single item or a bulk shipment, we handle each order with care and precision. For any additional queries or assistance, don’t hesitate to email us at contactmertra@gmail. com.
Thank you for choosing Mertra. Happy shopping!
