At Mertra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide you with a seamless shopping experience. The types of information we gather include:

a. Personal Information

  • Name, email address, phone number, and shipping address when you place an order or sign up for an account.
  • Payment information (e.g., credit card details) processed securely through our payment gateway providers.

b. Non-Personal Information

  • Browser type, IP address, device information, and browsing behavior on our website for analytics and optimization purposes.

c. Cookies

We use cookies to improve your experience by remembering your preferences, storing your cart items, and personalizing content. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Fulfillment: To process and ship your orders and provide customer support.
  • Communication: To send order confirmations, updates, and promotional offers (you can opt-out of marketing emails at any time).
  • Improvement: To analyze website performance, improve services, and enhance user experience.
  • Security: To detect and prevent fraud or unauthorized access to our platform.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: With trusted third parties who assist us in processing payments, delivering orders, or managing marketing campaigns.
  • Legal Obligations: When required by law or in response to a valid legal request.
  • Business Transactions: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or misuse. These measures include:

  • SSL encryption for secure data transmission.
  • Regular monitoring and updates of our systems to maintain data integrity.
    Important Note: While we strive to ensure the security of your information, no method of online transmission or storage is 100% secure.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct your personal details.
  • Deletion: Request the removal of your data, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications by following the link in our emails or contacting us directly.

To exercise your rights, please email us at contactmertra@gmail.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: