Welcome to Mertra! By accessing and using our website, you agree to comply with the terms and conditions outlined below. Please read these carefully before making any purchases or using our services.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to any part of these terms, you must refrain from using our site.

2. Use of Our Website

  • You must be at least 18 years of age or have parental/guardian consent to use our website.
  • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.
  • Any unauthorized use of our website may result in termination of access and legal action.

3. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse service or cancel orders at any time.
  • Pricing: All prices are listed in the currency specified on the website. We strive to ensure accurate pricing but reserve the right to correct errors.
  • Payment: Payment must be completed at the time of purchase. We accept multiple payment methods, as displayed during checkout.

4. Shipping and Delivery

  • We offer free worldwide shipping with estimated delivery times of 12-15 business days.
  • Delays may occur due to customs or unforeseen circumstances, for which we are not liable.
  • Customs duties, taxes, and additional fees imposed by your country are the buyer’s responsibility.

5. Returns and Refunds

  • Eligibility: Items can be returned within 30 days of receipt, provided they are unused, unworn, and in their original condition.
  • Process: To initiate a return, please contact us at contactmertra@gmail.com with your order details.
  • Refunds: Approved refunds will be processed within 5-10 business days. Shipping costs for returns are non-refundable unless the item is defective.

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Mertra. You may not reproduce, distribute, or use any material without our explicit permission.

7. Liability

  • Mertra is not responsible for any direct, indirect, or consequential loss resulting from the use of our website or products.
  • We are not liable for delays or failures in delivery caused by factors beyond our control, such as natural disasters, strikes, or customs delays.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about these terms, please contact us: